Change Management | Johnson & Johnson | Biosense Webster
Designed and delivered an extensive training and coaching program to prepare a team of nine to manage projects, communicate effectively with stakeholders and design, develop and deliver compelling training.
Co-authored a 12 month intensive leadership training program, based on the book Extreme Ownership, as part of a long-term sustainability initiative to strengthen the leadership skills of new and existing leaders.
Designed and developed a comprehensive employee engagement and compensation program to increase overall employee satisfaction through personal growth and incentive initiatives.
Member Mania | Cambia Health Solutions | Health Insurance Call Center
Managed the implementation of a customer focused initiative in new hire training that resulted in an increase of member satisfaction and employee quality scores and decreased customer complaints.
Saba Cloud LMS | American Honda Finance Corp. | Auto Finance
Developed the user interface for dealership finance employees with custom domains, job aids, landing pages, certification programs and eLearning courses resulting in an enhanced user experience and increased employee retention.
Instructional Design | Amgen | Biotech
Partnered with key stakeholders and subject matter experts to design and develop eLearning courses, infographics, job aids and WalkMe steps as part of an extensive, international change management initiative.
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