Change Management | Johnson & Johnson | Biosense Webster
Designed and delivered an extensive training and coaching program to prepare a team of nine to manage projects, communicate effectively with stakeholders and design, develop and deliver compelling training.
Co-authored a 12 month intensive leadership training program, based on the book Extreme Ownership, as part of a long-term sustainability initiative to strengthen the leadership skills of new and existing leaders.
Designed and developed a comprehensive employee engagement and compensation program to increase overall employee satisfaction through personal growth and incentive initiatives.
Member Mania | Cambia Health Solutions | Health Insurance Call Center
Managed the implementation of a customer focused initiative in new hire training that resulted in an increase of member satisfaction and employee quality scores and decreased customer complaints.
Saba Cloud LMS | American Honda Finance Corp. | Auto Finance
Developed the user interface for dealership finance employees with custom domains, job aids, landing pages, certification programs and eLearning courses resulting in an enhanced user experience and increased employee retention.
Instructional Design and Project Management | Amgen | Biotech
Partnered with key stakeholders and subject matter experts to design and develop eLearning courses, infographics, job aids and WalkMe steps as part of an extensive, international change management initiative.
It has been my privilege to work alongside Terica in several different roles for more than 12 years. Most recently, I hired Terica as a consultant to work with my team at Johnson & Johnson, because I knew beyond a shadow of a doubt, she had the skills and abilities my team needed.
As a consultant Terica is the type of person we all dream of, she is fabulous at taking the big picture idea you have and making it actionable. She thrives in an environment where she can coordinate with the key stakeholder to make the project come to life. Terica has significant experience in managing the needs and expectations of key stakeholders at all levels of an organization. She sets up regular check-in meeting times and seeks feedback on her work and makes adjustments as necessary. Not only can she function in this capacity on her own, she is even better when working with or leading a project team.
Terica is able to keep track of all the pieces of even the most complicated projects because she is adept at organization and time management which allows her to get more done than most people are able to accomplish. She understands how to set realistic expectations for herself and whatever project she is working on and is able to adjust when priorities change during the course of a project.
All of this to say there are few people that I trust as fully as I trust Terica to work alongside me to make even my most ambitious plans and projects into a reality! ~ Kim Bilyeu
I am hoping to work with Terica again. Throughout our project, she exceeded all expectations. Terica is a learning professional super-star. She is an Instructional Design expert, a strategic Project Manager, and master of eLearning development in Storyline.
Her leadership skills helped the team focus on the end results and respond quickly to many curveballs. Everyone on the team was impressed with Terica’s excellent communication skills and laser-focused approach to meeting our goals. Her output on this project was astounding and we developed a deep admiration for her discipline, strategic focus, and commitment to meeting tight deadlines. Terica is more than an asset for any project - she is a life-saver! Her super-fast learning curve and positive approach to embracing new technologies helped us avoid many pitfalls. On a fast- paced global learning rollout, she was the perfect fit. Any organization that works with Terica will have an immediate advantage. ~ Michele Medved
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